PetFlow F.A.Q.
(Frequently Asked Questions)
Q. What is PetFlow?
A. Petflow is a simple online service that allows you to quickly find food for your pets and set up an auto-ship program so you never have to run to the store last minute again!
Q. Where are you located?
A. Petflow has its headquarters in New York, however, we ship from two of our super-sized distribution centers, in NJ and Nevada.
Q. Is there a way I can learn more about the company?
A. Of course, please feel free to contact our customer care team at any time.
Click here
Q. What does it cost to join the Petflow club?
A. Nothing. There is no cost to join our club, and there are no commitments.
Q. What brands does Petflow carry?
A. Petflow strives to carry all major brands. If there is, however, a specific brand that you are looking for that we currently do not have in stock, please don't hesitate to contact us and we will do our best to carry this brand in the future.
Q. Can I cancel the club at any time?
A. Yes, there are no commitments at all. You can cancel the auto-ship program from our simple and intuitive online interface, or by calling us 24/7 at 1-888-316-PAWS.
Q. What if I decide to change my pet's food?
A. Our online interface is available 24/7 for you to make changes to any of your upcoming shipments. You can add items to your order, change items, change delivery frequency and more.
Q. How much do you charge for shipping?
A. While some other online stores charge a premium on shipping, PetFlow will ONLY charge you $4.95 flat rate shipping, no matter how big or heavy your is.
Q. Can I check my order status?
A. Yes, just log into our admin panel using your login and password, and your upcoming shipments as well as those that have already been sent to you will be listed.
Q. Do you carry products other than dog and cat food?
A. Yes! We carry many treats and toys. As we grow, we will continue to add products to our product lineup, so be sure to check back often to see what new products are available.
Q. What if I have to return an order?
A. If you are not 100% satisfied, you can return your item(s) for a full refund, within 10 days of purchase. (Returns must be unopened, in the state that you received them, and in original packaging). Please contact our customer service department at 1-888-316-PAWS or use our online chat to speak to a customer service professional, and we will be happy to assist you.
Q. How long will it take for me to obtain a refund?
A. Once we receive your return, please allow up to 10 business days to obtain a full refund on your purchase price (less shipping).
Q. I have a bird, fish, lizard, tiger.. Do you have food for them?
A. Right now, we only carry foods for dogs and cats, however, we will eventually begin carrying products for other pets, even if you have a tiger.
Q. Do you offer gift certificates?
A. Not yet, but we will soon!
Q. What forms of payment do you accept?
A. We accept VISA, Mastercard, American Express and Discover
Q. Do you allow Cashier's Checks or Money Orders?
A. Sorry, we do not.
Q. Do you accept international credit cards?
A. At this time we only accept US credit cards sending to US addresses.
Do you still have questions? If so don't worry, we will answer them!
Please click here and ask away!
