Shipping

When will my order ship?
Currently, all in-stock items are being shipped within 24 hours and most the time even sooner (weekdays only). All Petflow Deliveries are sent via FedEx. Depending on Fedex deliveries are made between the hours of 9am - 9pm. There is no Sunday or holiday delivery.
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How will my order ship?
All of Petflow's orders ship via Fedex (unless Fedex doesn't serve your area). All shipments should arrive within 2-5 days (excluding Sundays & holidays) after it leaves our facility.
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How much is my shipping cost going to be?
Every order pays only $4.95 shipping. It doesn't matter how big your order gets, you will not pay a penny more! No surprises!
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Who will be delivering my order?
Once our pet team here in New Jersey or Las Vegas, carefully packs your order in our warehouse, we then hand it off to Fedex for speedy delivery to your door. There are always some exceptions, as we don't ship to APO/P.O. Boxes, Hawaii or Alaska. Once we give your package to Fedex, we will send you a "Shipping Confirmation Email" to the email provided on your order with a convenient tracking number and a link to track its progress direct to your door.
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Do you require a signature?
For your convenience, Fedex will deliver your package to your door without requiring a signature so you don't have to be there. There are times where Fedex designates locations as requiring a signature. In those rare instances, a note will be left on your door requesting permission to leave your package the next day.
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Alaska, Hawaii, Puerto Rico and APO/FPO
We do not ship to any of these locations at this time.
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Canadian and Foreign Orders
At this time, Petflow is currently only servicing United States customers.
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Returns

We work very hard and try everything we can to make sure you are 100% satisfied with your shopping experience at PetFlow.com in hopes you will keep coming back and tell all your other pet-owning friends. If for some reason we have let you down or things did not go as planned, we have a hassle-free return policy and a dedicated team of pet loving folks to make it right. Simply contact us by email, live chat or by phone and we can discuss the situation and determine the best course of action.

In most cases, you may return any unopened merchandise in its original condition, including original packaging and packing slip within 30 days of receipt and we will quickly give you a Petflow credit, less shipping and handling. Please be aware any shipping cost you incur to return the product to us will not be refunded.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error, then of course we will credit you promptly.

What if I have had the items for more than 30 days?
Items returned after 30 days may not qualify for a refund, or may incur a 15% restocking fee.
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Can I return food products?
We are not allowed to offer refunds or exchanges on food, treats or any edible items that are opened due to strict health policies. Please make your selections carefully, and double check your order before submitting.

The order I received was damaged, what do I do?
If you received a damaged shipment or product, please email images to help@petflow.com, and include your order # and name and we will figure out the best resolution with you. We will make it right!

IMPORTANT - No credits, or refunds can be given without first speaking with a Petflow Representative (on email, live chat, or the phone). We must issue you a RMA# and return address before you can send back any shipment. If you send back any order without the correct address and RMA# we will not be able to refund you.

For any refused delivery, actual shipping charges will be deducted from the credit to your credit card for returned merchandise. We will also issue you a coupon of equal value off your next order.

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