Shipping & Returns Policy
- When will my order ship?
- How will my order ship?
- How much is my shipping cost going to be?
- Who will be delivering my order?
- Do you require a signature?
- Alaska, Hawaii, Puerto Rico and APO/FPO
- Canadian and Foreign Orders
PetFlow.com 100% Guarantee
We want you and your pets to be super HAPPY. If for some reason our hard efforts to make
sure your shopping experience did not go as you had expected, call our team toll free at
1-888-316-PAWS Monday-Friday from 9:30am to 5pm EST and we
will do everything we can to try and make it right!
100% Guarantee = peace of mind from your friends at Petflow.com
When will my order ship?
Currently, all in-stock items are being shipped within 24 hours and most the time even sooner (weekdays only). All Petflow Deliveries are sent via FedEx. Depending on Fedex deliveries are made between the hours of 9am - 9pm. There is no Sunday or holiday delivery.
How will my order ship?
All of Petflow's orders ship via Fedex (unless Fedex doesn't serve your area). All shipments should arrive within 2-5 days (excluding Sundays & holidays) after it leaves our facility.
How much is my shipping cost going to be?
All orders over $49 ship for free! Orders that do not meet the free shipping threshold pay a flat-rate fee of $5.95. It doesn't matter how big your order gets, you will not pay a penny more! No surprises!
Who will be delivering my order?
Once our pet team here in New Jersey or Las Vegas, carefully packs your order in our warehouse, we then hand it off to Fedex for speedy delivery to your door. There are always some exceptions, as we don't ship to APO/P.O. Boxes, Hawaii or Alaska. Once we give your package to Fedex, we will send you a "Shipping Confirmation Email" to the email provided on your order with a convenient tracking number and a link to track its progress direct to your door.
Do you require a signature?
For your convenience, Fedex will deliver your package to your door without requiring a signature so you don't have to be there. There are times where Fedex designates locations as requiring a signature. In those rare instances, a note will be left on your door requesting permission to leave your package the next day.
Alaska, Hawaii, Puerto Rico and APO/FPO
We do not ship to any of these locations at this time.
Canadian and Foreign Orders
At this time, Petflow is currently only servicing United States customers.
PetFlow ships products from a state-of-the-art
warehouse, that covers the entire United States in
as little as 2-7 days business days! Just tell us
when you'd like to receive your products, and we'll
make sure that they get to you on that exact day!
We work very hard and try everything we can to make sure you are 100% satisfied with your shopping experience at PetFlow.com. We hope you keep coming back and tell all your pet-loving friends about us! If for some reason we have let you down or things did not go as planned, we have a hassle-free return policy and a dedicated team of pet-loving folks to make it right. All we ask is that the product is not used or expired, is in the same condition you received it and is in the original box and/or packaging. Simply visit www.petflow.com/support or give us a call at 1-888-316-7297 for instructions.