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Petflow Basics
What Is Petflow?
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices.
When Will My Next Order Ship?
Your Auto-Ship orders are scheduled to be shipped at your chosen delivery frequency, which can be as frequent as every 2 weeks or a maximum interval of 12 weeks. If you ever need to adjust your next shipment date or change the shipping interval, you can easily do so by logging into your account and navigating to the Auto-Ship tab.
How will my order ship to me?
All orders that are shipped from our warehouses are sent via FedEx Ground Delivery. Typically, these orders arrive within 2-3 days after being picked up by the carrier.
Where does Petflow deliver?
Petflow currently ships to the lower 48 contiguous United States. We do not ship to Hawaii, Alaska, Puerto Rico, or Canada.
Auto-Ship
How Does Auto-Ship Work?
An Auto-Ship program simplifies the process of getting pet food by ensuring that customers receive their orders regularly and conveniently, making it easier to keep their pets fed and happy.
Why isn't my Auto-Ship item available?
We understand your concern about the availability of your Auto-Ship item. While we aim to keep a healthy stock of all products in our warehouses, there are times when we may not receive the requested amount to meet supply and demand.
If I change the date on my next shipment, will it change the dates of future orders?
Yes. If you delay or move a shipment forward, all subsequent shipments will ship on a date that reflects that initial change, maintaining your initial shipping frequency.
If I add or delete an item on my next shipment, will it be added (or deleted) on all subsequent orders?
Yes. When you click the "Edit Products" button for a particular program, you can choose to make changes to all orders for that program, or for just your next order.edit_products_button.png
When Will My Next Order Ship?
Your Auto-Ship orders are scheduled to be shipped at your chosen delivery frequency, which can be as frequent as every 2 weeks or a maximum interval of 12 weeks. If you ever need to adjust your next shipment date or change the shipping interval, you can easily do so by logging into your account and navigating to the Auto-Ship tab.
What If I have multiple items on auto-ship or want to change the address for my next order only?
Not to worry! If you only wish to change the shipping address on one item or your next order only, you can do so from the My Auto-Ship page. Simply find the item you wish to change, and select the appropriate address from the 'Ship To' drop-down menu.